September 19, 2011

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I adore Roman Wright from Pacifichost. He isa dedicated person who provides the best customer service. I can always count on him to get the job done. When I decided to switch from Blogger to WordPress I was nervous and wasn’t sure what to expect. But with Roman’s help I had a great move and he guided me almost every step of the way. Thank you Roman!! for providing the best quality support I have ever had. I appreciate everything you have done Lloyd and Donna

September 14, 2011

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Their support is very slow. Slower than slow. . .

I signed up with them six days ago and my account is not setup yet. The last time support responded was Sept 7th, 2011.

I left JustHost because the uptime at JustHost as measured by server monitoring was only 90%. At least JustHost responded to their support tickets.

I have been with a lot of hosts and Hostgator is the only one I have been with that keeps its word and provides the services they advertise and excellent quick support.

Oh well. . . . . Looks like I will be shopping around again soon if Pacific Host support continues to move as fast as pond water. . . .

If its going to take them 7 – 8 – 9 days to get a new customer setup how long will take them to respond to a support request after I have been with them after the money back guarantee time frame? A month?

August 4, 2011

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I’ve been with PacificHost for over a year now, a year and a month to be exact, and am very happy to report that I have had absolutely no problems with them or their service, whatsoever.

I’ve only written in to the support staff to talk about upgrading my package, as my site has expanded greatly on their servers. They’ve handled every ticket quickly, and with the responses you’d want from the very start.
I’ve had VERY little down-time, if any at all. I won’t say there was none, but to be honest with you, I actually can’t remember any at all.
After having been with 10+ hosts since the 90?s, I can tell you that this is the host that you’re looking for. They’re a place to call home for your sites, without question.

June 18, 2011

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This company is by far the most crooked company you can host with. Their servers are slow like molasses, their support is terrible also. I had been with PH for about 2 years and I have closed my account there a while ago… Support tickets never get answered, my website is down almost every day without notice etc.

If you want a good solid host they are not the way to go, find someone who cares less about money and more about “quality”…

May 21, 2011

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I have now been a VPS customer for nearly a year. PacificHost gave me a great deal, but it is the WORST host I have ever dealt with, and definitely not worth the savings.

I have had about half a dozen other servers before PacificHost over the past eleven years, and only moved each time to get better pricing. I was satisfied with the service of all my previous hosts.

For a short period of time several months ago PacificHost hired a new Tech Support Manager named Jerry. He got everything working, and all was well for a few months while he was with them. I was very happy with the service and gave them a great review. Then Jerry left them and things have been just awful again.

I’ve requested a refund of the remaining two years I have left on my contract twice. Once I got a response but they didn’t address the refund. The second time was last week, and I still have not heard from them.

Their techs are terribly inferior, if and when you can get them to respond to you. I’m an excellent communicator, able to explain situations in detail, but they don’t seem to know how to even read the tickets, and just respond with more questions – usually which have already been addressed, or they go off on another tangent, totally missing the original request of the ticket. It’s like they respond with a question to postpone matters in the hopes that the ticket will wait until the next shift comes on. Sadly the next shift doesn’t know any more than the shift before, and they often just ignore tickets.

Emergency priority means absolutely nothing. You’re lucky when they respond to any ticket. Often they will say that a problem is resolved. They have been telling me that an issue has been resolved for the past four days, but it has not been resolved at all.

They just switched servers on me without notifying me that they were going to do it. My website was down for several days. I couldn’t get my email for nearly a week. I currently have six tickets open with them that have been open since the server went down. Nothing has been done about them.

I have had nothing but problems, problems, problems with them. They have wasted hours, days, weeks and months of my time.

I advise that if you are considering PacificHost, no matter how good a deal they give you, it isn’t worth the headaches. Go somewhere, ANYWHERE ELSE!

April 21, 2011

I cant say enough good things about Pacifichost. I have been completely impressed with them. Its the best. You can enter a service request in and most of the time it will be answered within minutes.
Mail system is superb, with spam controls, webmail and mailing list management about as good as one could want.
I have NEVER had even a blip in server functioning.
They could double their price and I would stay with them. They are that good and you won’t be disappointed. I don’t think I will ever leave.

March 31, 2011

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I so wish I could say something to prove other reviews wrong, but sadly, I can not. Infact, they are being kind. I am willing to send anyone DETAILED logs, screen shots, etc to back every statement i am about to make!

Before I begin, please know I will be happy to provide extensive details, including emails, chat logs, screen shots and performance logs clearly illustrating what I am claiming.

I signed up for a VPS package around 3/11/11. First and fore most, if you plan on contacting support, prepare for the potential of being treated like they are paying you and not the other way around.

I have a critical project that is 5 digits in revenue for my company. After extensive searching, I decided on hosting with PacificHost.

While there are a few reasons I am extremely disappointed with them, I am only going to focus on the main one, because it paints a very good picture of what it is like to work with this company.

So it is also important to note that I have NEVER installed or uploaded or ran anything (anything I started, not included standard software already installed and running at setup by Pacific).

Nearly instantly I noticed that my memory utilization was pegged at anywhere between 75-98%. Never once dropping below 70. This was simply too high for me to feel comfortable doing any development on until this was resolved. So I first did a live chat help. I was instructed that while the button says “24/7 live chat online” that DOES NOT mean they will provide support there. It is just that… live chat.

I was instructed to submit a ticket, to which I did.

And thus began the journey. Over the course of a week, I never once saw my memory drop below 70%. I tried multiple times to explain why this was critical and had a time sensative element to it. I even choose to mark my ticket as emergency in hopes they would see this was a work stoppage issue to me.

they ran back and forth with all kinds of things, asking me to restart my server, they claimed to make changes and asked me to see if that worked. (and by the way, I do not have a problem with the fact that at first things were not working right. These are computers afterall). None of what they did worked. I tried to get someone to engage on this quickly by explaining this was putting me at risk with a client and I would have to leave soon if this could not be resolved. After 3 days, nothing had changed and I received VERY little help. I made one direct phone call and that was odd to say the least. Again, I was made to feel I was inconveniencing them (though I could have swore it was me paying the money).

Finally they try switching another setting with the implication this was the fix. Well, it wasn’t. So at this point, I made the decision to council.

And WOW if that didnt actually get a quick response. If I could have that level of engagement on my real issue, I would most likely still be a client.

So I explained my problem. “Paul’ asked if there was anything they could do to save the relationship. I said yes, solve this memory problem and get engaged as though it was their company on the line, because it was for me.

“Paul” said ok and gave me a message to give to tech support (anyone find it strange that *I* was asked to contact another department in HIS company to tell them what to do?). I did that to which I Was once again asked to check my logs, they think they fixed it… NOPE!

To show that I really wanted to make this work, I even upgraded my VPS package to more memory at my cost. I did NOT ask for it.

That made things even worse. Now my memory utilization was pegged study at 98%. I try and try to get someone once again to actually look at this as though there was urgency and they cared… Nope!

So then I refile a few tickets and I had to cancel. I simply can not afford any more time. I asked on a seperate thread for my money back per their “Guarantee”. I was actually told that I needed to stop submitting tickets about this because the more tickets I submit the longer it was going to take (did I just cross over to a terrorist cell zone and was my refund being held hostage until I just shut up?).

He then said this in the ticket: “I will ensure it is refunded, the more tickets you make the more work we have the longer it takes.”

WOW… gotta love that dedication to great customer service.

At this point I am about to dispute the charges with my bank. I have no idea when any refund will be coming. I have moved to another company. I am also considering a Better Business Bureau complaint. Though I am not sure if that would just be carrying things too far.

So all I can do now is warn others before spending a dime with PacificHost. And I as I said, I have extensive documentation to support every claim I have made including just now a snapshot of my cPanel showing 1.34 GB of 1.36 GB of available being used. And in the same screen shout you will see I have only used 5 GB of the 80GB storage I have and I have used 0% bandwidth. The 5 GB installed is primarily just the O/S and basics of setup.

For more detailed accounting and documentation of my experience, please feel free to email me at:

pachostproblems [at] quazarr [dot] com.

I hope this helps someone else!

December 24, 2010

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I am an existing customer of Pacific Host and only after 2 months I know they suck!

My previous experiance with hosting companies has been really good currently still having a website at http://www.hypermart.net (very solid uptime and has good support for small businesses and personal website hosting). The other experience was with http://www.rackspace.com for a major DB driven website and they were awesome and handled mostly everything i needed to do to get the site running!

As far as http://www.pacifichost.com hosting it is severely lacking in:

telephone response – the phone was bussy 14 out of 15 calls that i made to the company and when i did get support i got very stupidly scripted answers and the person obviously had no idea what they were saying! (suggestion: if you know your phone is busy 99% of the time get another phone number that will actually conect your customers to someone)

Email Response – I would get responses to my customer tickets on average 1-3 days later! (that is not email support!) These responses were very shot and stupidly scripted responses or so it seamed!

Sever uptime – the webserver that my site was on had horrible response time! I would load the site in 2 different cities on 2 different computers and the response was bad at the first loaction taking 30-50 second to load the home page – HORRIBLE!

I made numorious complaints because my site was just down! after the 5th time in 2 weeks, I asked them to move me to a new server.

3 days later they responded to my request and said it would be done when they had time.

The next day it was done! At this point i was expecting to have a normal servers response and it was a touch better when it was accessible but still not a normal servers response!

Yet again my site was down on the new server (yes i renamed the nameservers to point to the right server and yes it was pointing to the new server).

After this I contacted them for a refund to see how what package i had and decided to re evaluate my hosting package!

I started with the basic plan with the advanced option – this was probly to low of a package to meet my expectations of server response time. So I upgraded to the premium business hosting plan.

So they contacted me and told me they would have to move my site yet again to an even newer server – UG!

So the next day they contacted me and siad it was moved so I changed the name dervers and checked the site – it was up this time!

It did load somewhat normally with a somewhat normal response time! I was totally excited and hoped it continued – so about an hour later I showed a friend the site and that it was up and – BAMMO

THE SITE WAS DOWN AND NON RESPONSIVE FOR OVER AN HOUR!

Lets just say that was the last straw – although i still have about 20 days till my 1st month of hosting will expire on the new business class server, I already have a new host picked out and I am very excited to move to http://www.hostgator.com after reading all the many many great review from major eccommerce business owners on the web!

Do yourself a favor and save yourself allllllllllllll the frustration I went through and choose another host.

PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!

I made a video of me typing this blog post and soon it will go viral so the whole world will know PACIFIC HOST SUCKS!